Reservations and payment
A deposit of 20% of the appropriate cabin rate is required to confirm reservation with the
final payment due 90 days prior to departure.
All prices and payments are in U.S. dollars and no other currencies will be accepted.
Cancellation and Refunds
All requests for cancellation must be made in writing.
Cancellations received 90 days prior to departure will be fully refunded less an administrative
fee of 5% of the applicable cabin rate per person.
Please, note that within the 90 day period all deposits and other payments are forfeited.
In case a cancellation is received within the 90 day period (90 days and less prior to the beginning of the voyage), cancellation fee is 100% of the cost of the applicable cabin rate per person.
For these and other reasons mentioned below, passengers are strongly encouraged to obtain the North Pole
trip cancellation insurance.
Prices quoted are based on group participation, and no refunds will be made for any part of the North Pole tour
program in
which passengers choose not to participate, including any helicopter flight time (if applicable and
which at the discretion of the captain and expedition leader may or may not be utilized).
It should be understood that refunds will not be made to passengers who do not complete
the North Pole tour for any reason whatsoever.
Cruise Operator also reserves the right to cancel
any departure up until the date of that departure due to force majeure or
other circumstances beyond the control of Cruise Operator that prevent the operation
of the tour (this also includes the governmental and administrative decisions).
Cruise Operator or its agents are not responsible for costs or penalties related to air transport
or other services that are cancelled. Cruise Operator is not liable for failure to provide the
services or accommodations offered to the extent that such services or accommodations cannot
be provided due to force majeure or other circumstances beyond its control.
Itinerary
The North Pole tour itinerary described is subject to change at the discretion of the expedition leader of
Cruise Operator. This is an expedition to a remote and scarcely populated part of the world,
and we expressly reserve the right to change the North Pole tour itinerary, the date or place of departure due
to weather conditions, availability of anchorages, political conditions and other factors beyond
our control without consulting the parcticipants. It is understood that such decisions will be
made in the interests of all passengers aboard and with regard to the safety of the vessel.
parcticipants have no right to any refund or other considerations in the event of these inevitable
itinerary changes. Nothing in this Itinerary is meant to signify the use of any specific design
or model of helicopter or of inflatable boat. If a passenger misses any scheduled sailing of
the vessel from any port or place, including any stopover, Cruise Operator shall not be liable
for any costs, expenses or damages incurred by the passenger as a result of his/her action and
no refund of fare shall be granted. Passengers and staff members who parcticipate in tours,
operated by Cruise Operator, agree that any photographs, that include their person, may be used
by Cruise Operator and its associates for promotional purposes. Passengers may not charge for
their appearance in any photographs.
Responsibility
The payment of a deposit or full payment for a reservation on this North Pole tour shall constitute consent to
all the provisions contained herein.
Cruise Operator acts as sales agent on behalf of
the shipping company and as a sales agent on behalf of transport companies,
hotels, and other supplying services included in the program. However, Cruise Operator,
its subsidiaries and/or its associated agents, shall not be held responsible for property loss(es)
or damage resulting from illness, personal injury or death which may be sustained by reason of,
or while engaged on, any tour whether due to the ownership, maintenance, use, operation or control of
any aircraft, helicopter, automobile, bicycle, boat, vehicle, state carrier or any other conveyance
used in carrying out these tours. Cruise Operator can assume no liability due to any cause whatsoever
whether caused by failure or delay or other irregularity, acts or omissions occurring during a tour
under which the means of transportation or other service provided thereby is offered or supplied by owners,
operators or public carriers for whom PAV acts only as agent.
Cruise Operator reserves the right (at its discretion) to alter or omit any part of the itinerary or
change any reservation, feature and/or means of conveyance without notice and for any reason whatsoever and without
allowance or refund. Cruise Operator reserves the right to cancel any tour prior to departure, in which case payments
will be refunded without further obligation on Cruise Operator's part.
Cruise Operator shall not be responsible for any injury to person (whether or not resulting in death) or
damage to property arising out of any act of war, insurrection, revolt or other civil uprising or military action
in the countries of origin, destination or passage. The passenger is completely liable for damage or injury
(to his/her own person, other passengers, ship, staff or other) caused by improper behavior.
Cruise Operator provides all passengers with medical insurance coverage to the value of 100.000 EUR per person
provided and implemented by insurance company (Insurer) in accordance with the Insurer's general terms and conditions.
Nevertheless, it is to be understood by passengers that the Insurer is an independent provider and the Insurance
Policy is made between the passenger and the Insurer. Cruise Operator is not liable for any disagreements or misunderstandings that might arise between the passenger and the Insurer. Each passenger is fully responsible for resolving any issues that might arise from his/her contract with the Insurer. Cruise Operator reserves the right to substitute the Insurer. In case of substitution, the new Insurer is to provide an insurance policy that is sufficient for the expedition cruise by Cruise Operator described in this brochure.
Passengers are not permitted to bring or have onboard any pets or animals, firearms, flammable or hazardous
items, controlled or prohibited substances or drugs, contraband or items prohibited by any country or port to be visited. Baggage is transported entirely at the owner's risk.
For those passengers who rejected the insurance policy included into the cost of voyage, informed Cruise Operator about it, but did not make appropriate insurance policy on their own: in case of medical problems arising during the voyage, either on board or on shore, which results in costs for evacuation, use of aircraft or repatriation, the responsibility for payment of these costs rests solely with the passenger and his/her Insurer. The onboard medical personnel (doctors) are independent contractors and work directly for the passenger concerned.
Insurance. All passengers are covered by medical travel insurance policy to the value of
100.000 EUR per person and said policy includes emergency evacuation and repatriation. All passengers should read his/her policy's terms and conditions carefully prior to the start of the voyage and sign the appropriate insurance policy on board. Any risks, not covered by the insurance policy provided,
are to be covered by passengers at his/her disposal and at his/her own expense. Insurance is in effect only on board the Ship and outside the port of Murmansk.
The published rate is based on the prices, exchange rates, duties and taxes as known to Cruise Operator at the time of publication of materials and at the time of travel confirmation. Cruise Operator reserves the right to raise the published rate (for such reasons as but not limited to unforeseeable increases in exchange rates, duties, taxes, port fees and fuel prices) if considered necessary by Cruise Operator. Cruise Operator will inform passengers, tour operators or agents at least 30 days prior to departure. In the event of a price increase of more than 15% of the total price of the trip, passengers, tour operators or agents are entitled to cancel the trip without incurring any costs.
By forwarding a deposit the passenger certifies that he/she does not have any mental, physical or other
condition or disability that would create a hazard for him/her or other passengers. Cruise Operator reserves t
he right to cancel or withdraw any person as a member of a tour at any time.
Booking form
